March 11, 2010
When is a cheap cruise deal not a cheap cruise deal ? Well… when it’s a Gills cruise so it seems.
Gills Cruises a family owned business have been in the cruise business for over 50 years. So its shocking news then that Gill’s Cruise Centres half price offer has landed them in trouble after a complaint was made.
The Advertising Standards agency upheld the complaint made, agreeing that many cruising enthusiasts had been misled by the “half price” offer in a national newspaper that was placed by Gill’s cruises stating a world cruise was available with P&O for a discounted price of £7,389.
The problem with the world cruise offer is that Gill’s could not in any way prove that the original brochure price was over £14,000 and they also failed to mention that the cruise discount didn’t include a surcharge of fuel that would add an additional sum of approximately £500.
Just to confirm that after one person complained about our P&O world cruise advert the ASA findings have been taken on board. This technicality has made all cruise lines re think their brochure pricing strategy.
We will continue as we have always done over the last 50 years to offer quality customer service and advise, bringing to the market place some of the best cruisedeals available.
Stephen Philippou Managing Director
GIlls Cruise Centre
med cruise sept. fred olsen preferred
fly cardiff
or assisted to port of dep.
I’ve booked with Gills quite a few times.
I think their very good.
I’m a widower, which makes me a single traveler. If their is empty cabin late on
For the 104 nights Grand Voyage. Aurora.
Or the Arcadia. £8799–£7969.
If I can get it for this price….!!
Please let me know. I will book it with pleasure. Hope I get lucky.
Kind Regards.
W Brooks.
I booked my Aurona 2010 cruise with Gills. Since then after numerous emails I have had nothing from them.Promissed phone calls are never returned. They are only interested in getting your money. After that, its only stress and questions unanswered.
We have just returned from two cruises & a hotel stay (Nov/Dec 09) Trans. to Miami & a Bahamas cruise with Royal Caribbean arranged through Faye at Gill’s Cruise centre. As the managing consultant of a customer service audit agency, I have an eye for detail & errors. I am pleased to say I was delighted by the service of both Faye & Gill’s, as well as the ships & crew of Royal Caribbean. Well done! and I like you have a choice of who to book with. We’ve just booked again , speaks volumes for me.
I have been with Gills for a long time and they always offer 1st class service,cant fault them.
Booked through Gills a few times now always had excellent service from enquiry to tickets received. Booked cruises with 4 other cruise companies and never had any problems,always gone with Princess Cruises. Recently booked another cruise for this year through Gills but they have now added £15per person booking fee. Due to a bereavement in our party we had to cancel a disabled cabin, therefore cancelled 1 cabin and upgraded another cabin.For our party of 8 adults it has cost an extra £195 in fees.I can accept a charge for changing but we gave up a disabled cabin to enable some one else to have this facility and that person went into the upgraded cabin and shared. No mention of the booking fee on any full page advert’s but in small print at foot of page it says “Further terms and conditions apply”. Maybe they are all trying stealth taxes now. Would like to hear Stephen Philippou’s response.
booked with Gills in Nov for our RCI independence of the seas 2010 holiday and have received no confirmation, had lots of excuses-sent to wrong address, dealing with it=3x, put on priority pile, then on 11/2/10 told they’re very busy! Must be with complaints! Always booked with Bolsover Cruise Club before and will next time.
i have used gills cruises lots of times and have always had excellent service and at a very reasopnable price,will continue to use them