Shocking Times

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Gills Cruises

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When is a cheap cruise deal not a cheap cruise deal ? Well… when it’s a Gills cruise so it seems.

Gills Cruises

Gills Cruises a family owned business have been in the cruise business for over 50 years. So its shocking news then that Gill’s Cruise Centres half price offer has landed them in trouble after a complaint was made.

The Advertising Standards agency upheld the complaint made, agreeing that many cruising enthusiasts had been misled by the “half price” offer in a national newspaper that was placed by Gill’s cruises stating a world cruise was available with P&O for a discounted price of £7,389.

The problem with the world cruise offer is that Gill’s could not in any way prove that the original brochure price was over £14,000  and they also failed to mention that the cruise discount didn’t include a surcharge of fuel that would add an additional sum of approximately £500.

Picture courtesy of jimg944

60 Comments

  • I agree my dressing gown did take along time to come but I've got it now - its really comfy and fluffy with nice long sleeves - I hate the shorter sleeve ones - its a nice snuggl;y fit
    cruisebunny wrote on 14th February 2011
  • I have never had a problem with Gills!!!!!
    Trevor Carter wrote on 16th March 2011
  • My wife & I are going on a cruise with you on the 15th october 2012 [holyland cruise] are the port of calls still the same [ ncl ]
    mr barry peller wrote on 10th April 2011
  • My partner and myself paid for a cruise to depart on the 17th May 2011 aboard the ill-fated MSC Opera. As reported in the National press the cruise was cancelled at the very last moment by the cruise company. Gills Cruises Ltd have attempted to persuade us to take an alternative cruise. We do not want any further dealings with either Gills Cruises or MSC Cruises Ltd. When we enquired as to when we could expect our money back we were informed that it could be "some weeks". Some one is playing sticky fingers with our money (some £2,200.00. Watch this space for further developments.
    David Parker wrote on 18th May 2011
  • Gills cruises sent me an e-mail this morning advertising a cruise Asia to Australia CALL NOW they said so I did. They quoted me £3999 which I though was excellent and proceeded to book it. The chap went away for flight times and come back with the devastating news the cruise had gone up to £5999 IN 5 MINS?????. He said that was May's price This is the 18 June ?????? and tried to fluff me off with all sort of excuses I have run of the advert so they can not change it. and will take the matter futher these companies just should not get off with there lies and deceit and mis advertising Very angry cruiser
    Agnes Horsburgh wrote on 18th June 2011
  • Read this from the travel trade press. Note that the Co-op may be sometimes £50 more, but we are not likely to disappear! "Carnival UK terminated its agency agreement with Gill's Cruise Centre on Tuesday afternoon. The cruise giant's sales and customer services director Giles Hawke confirmed Carnival had served notice on the agency. Hawke said: "We have terminated our agency agreement with Gill's. We made a decision that we needed to do the best thing for our customers and assure their bookings and peace of mind." Carnival UK, along with Royal Caribbean and Fred Olsen Cruise Line, moved to take money direct from Gill's customers two weeks ago as they were concerned at the agency's level of debt"
    Mike Stones wrote on 14th July 2011
  • Gills dubious business practises have finally caught up with them - they went bust today!
    Nigel Watkins wrote on 14th July 2011
  • [...] of the reasons why Gills Cruises are facing financial problems is that to get a better share of the market the company were giving [...]
    Stormy waters ahead for Gills Cruises » Shocking Times wrote on 15th July 2011
  • I see Nigel you seem very content with the fact that over a 100 families are going to have financial difficulties in the coming weeks. Well done and how thoughtful of you! As none of the staff have been fully briefed thanks for the vote of confidence!
    phil wrote on 16th July 2011
  • At last, a rotten company gone to the wall. I cancelled my cruise and they tried to charge me the full brochure price despite my invoice saying otherwise.
    Skye wrote on 15th August 2011

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