A UK claims management company has launched a new campaign fronted by TV presenter Nick Knowles to help drivers decide whether to complain about mis-sold car finance on their own or use a claims management company.
Mis-sold Expert's campaign follows the Financial Conduct Authority's (FCA) proposals for an industry-wide redress scheme for certain motor finance complaints. Consumers have always been able to complain directly to their lender without using a claims management company.
If the FCA's proposed redress scheme is introduced, eligible consumers may also be contacted by their lender as part of that process.
Against that backdrop, the Mis-sold Expert campaign aims to explain the different options available so consumers can make an informed decision based on their own circumstances.
"We're delighted to launch this new campaign with Nick Knowles," said a Mis-sold Expert spokesman.
"With all of the FCA's announcements, we've seen a lot of confusion around the claims process, with plenty of misinformation circulating alongside the facts. This campaign is about cutting through that noise and showing people considering a claim exactly what their options are.
"The campaign's central message is: 'You could claim yourself, but sometimes it's best to get the experts in'."
The campaign is designed to explain the main routes available to consumers, rather than encourage one particular course of action.
Consumers can contact each lender directly, submit their own complaint and manage the process themselves. Any offer made by a lender would be considered by the consumer without representation from a claims management company.
If the FCA's proposed redress scheme is introduced, eligible consumers may be contacted by their lender where appropriate. Consumers would decide how to respond to any communication they receive.
A claims management company, such as Mis-sold Expert, can manage the complaint process on a consumer's behalf, including gathering information, liaising with lenders and reviewing any offers made. If compensation is awarded, fees apply in accordance with the company's terms and conditions.
Mis-sold Expert is a UK-based claims management company that helps consumers understand whether they may have grounds to complain about certain financial products and agreements. This includes car finance agreements, pensions, and holiday home purchases where concerns about mis-selling may arise.
Where instructed, Mis-sold Expert manages the complaints process on the consumer's behalf, providing support from the initial assessment through to the resolution of the complaint.
Consumers can learn more about the available options, check whether they may have grounds to complain, and find further information at www.mis-soldexpert.co.uk
Source: www.kentonline.co.uk — Read the original article
