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US Airways Twitter mishap: sent NSFW graphic image to upset customer

It seems that US Airways have a little bit of explaining to do after a mishap on Twitter yesterday when they were dealing with an upset customer. The customer had complained via the social networking site about her plane which had been delayed and caused a late arrival, only to be presented with a very graphic image of a naked woman with a model plane inserted in her vagina.

The tweet itself stated: “We welcome feedback, Elle. If your travel is complete, you can detail here for review and follow up” and included a link to the offending picture. The tweet with the image remained online for up to an hour after it was posted, resulting in thousands of responses and retweets.

Some of the best Twitter replys

 

The company later removed the tweet and apologised via Twitter, stating: “We apologise for an inappropriate image recently shared in a link in one of our responses. We’ve removed the tweet and are investigating.”

The US Airways apology

US Airways have released a statement saying that they were attempting to flag the image as inappropriate but had mistakenly copied it into the offending tweet. The company has more than 420,000 followers on the social networking site and has not tweeted since the incident occurred.

The image has been revealed to be from a German amateur porn site and was sent to the airline earlier that day.

And the original offending image if you wish

Don’t scroll down if easily offended graphic image

 

 

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